AI inside + out: enhancing products and process
Explore our dual-track AI journey: how we're embedding AI capabilities to enhance the products we build, while simultaneously leveraging it to transform our internal workflows processes. This session will examine the parallel paths of customer-facing AI innovation and behind-the-scenes operational excellence.
Hi, I'm Christine. I build brands, products, and teams. I drive business results by cultivating strong cross-organizational relationships, empowering designers to reach their potential, and implementing processes that deliver outstanding outcomes. As the SVP of Experience Research and Design at O3, I lead our CX consultancy's UX efforts. My role involves overseeing research and design to deliver exceptional customer experiences for our clients + partners.
Mike Gadsby is the Co-Founder and Chief Innovation Officer at O3, a Philadelphia-based digital experience consultancy. As a human-centered design practitioner and AI strategist with over 25 years of experience, Mike has advised everyone from dynamic startups to global brands, including Comcast, Aramark, Vanguard, and Children’s Hospital of Philadelphia. Passionate about the future of technology, Mike leads O3’s innovation and AI practice, helping businesses harness the power of AI to elevate their digital experiences for customers, employees and the people they serve. A frequent speaker and educator, Mike shares his insights at industry events nationwide, focusing on how AI can improves the human experience and unlocks untaped potential. A graduate of the University of Pennsylvania, Mike also teaches and guest lectures on entrepreneurship and the future of customer experience, inspiring the next generation of innovators.
